When someone wants to cancel an order, it’s a concern for the company because they want to know exactly why an order is cancelled. Usually this information is covered in a request to cancel an order letter. Usually the format is done via letter but sometimes, it can be done in an e-mail as well if the website has the option for it.
Cancellations are usually handled by the billing department so for that reason, we’re going to recommend that you write a letter to cancel your order. However, there’s nothing wrong with doing it an e-mail but you need to make sure that you can provide proof via a scanner that you indeed purchased the product and have a receipt.
State that you would like to cancel an order and state the order number associated.
If you would like to provide a reason, tell the company or recipient why the order is being cancelled.
State the terms and conditions as the following: You are refusing to accept any bills in your name and you will not accept any delivery of an item that’s being cancelled.
I’m sorry to say that after a two month wait from your company to ship the new car headlights for my Nissan, I will have to make this an official request to cancel my order. I would like my order to be cancelled immediately (Order Number: #3918719 and Product ID: #30309182).
I will not accept any bills for this product, they will not be paid for and I expect to see a response from you in the next week.