Service discontinuation letter

When a customer wants to end their services with a company, it becomes a concern because then you have to wonder if other customers feel the same way. When a customer isn’t satisfied with a service or company anymore, something they should consider doing is sending out a service discontinuation letter to let the company know why they’re not satisfied and why they’re requesting that the service be stopped.

Steps

Starting to Write

1

Start off with something positive and state which service is being discussed.

2

Tell the company or vendor why you would like to stop subscribing to the service or would like it turned off.

3

If you have an expectation or order more products from the vendor or plan on using them at a later date, feel free to clarify that here.

Sample Letters

Service discontinuation letter - Sample


Dear Billing Department,

While I have very much enjoyed playing your video game online, I have to regret to inform you that I would like to cancel my service for now due to circumstances outside of my control.

I have thoroughly enjoyed all the friends and players I’ve met throughout the years on here but I am joining the Military soon and will no longer have the time required to play the game. Perhaps in the future if the game were to take a turn for a more casual play style, I shall be back.

Sincerely,

Andy Lyons