A letter of dissatisfaction is a letter that you send when you are dissatisfied with something. Common uses of this letter include complaining about customer service, complaining about a product you bought, or complaining about the actions someone took against you. For example, if you had a dispute with a business, and you did not agree with the way they handled the situation, you would write them a letter of dissatisfaction stating your feelings on the issue.
In most cases letters of dissatisfaction carry no legal weight and the recipient is not obliged to act on any demands.
That being said, being polite and clearly explaining the issue can go a long way. Many companies have standard procedures when reasonable complaints are made, such as offering a coupon on a next purchase – so do not write in anger.
If you are looking to take the issue further provide any names, dates and other evidence to support your claims.
Maurice J. Elmore Inc.
2765 Crestview Manor
Indianapolis, IN 46204
To Whom It May Concern:
I am writing to express the poor service I received when I called your customer service line on January 15th, 2009.
I had originally purchased an external hard drive from your company. When I got home, I was having trouble setting it up. So, I read the information sheet and decided to call your customer service department.
After being put on hold for over 10 minutes, I was greeted by a rather unprofessional employee. They kept on interrupting me, they were rude, and they offered no real solution to my problem. In the end, I returned the hard drive to the store, and it is safe to say I will never be purchasing another one of your products.
If you truly value your customers, I highly suggest you teach your customer service representatives how to deal with people.
Sammie T. Shaw
Dear Mr. Dearborn
Re: Salary Dissatisfaction
I have been working with Wholesale Fruit for 6 years now and would like to raise the issue of my salary.
It is my understanding that I am still the lowest paid employee among colleagues, and although there have been some increases, I feel that I am at an unfair disadvantage. I have always had good feedback on my performance and never required disciplinary action, so I am at a loss about the decision making process.
Perhaps there has been some kind of oversight within human resources, or an issue that I have not been made aware of. Therefore would it be possible to arrange a meeting to discuss the matter sometime soon? I look forward to your response.